COVID-19 Safety Protocols for Patient Care

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All patients will be screened for COVID-19 at the time of scheduling, during appointment confirmation, and on the day of their visit.

  • Patients with a temperature of 100 degrees or higher should call to reschedule their appointment until cleared by a physician.
  • Patients that present to clinic with a temperature of 100 degrees or higher will be asked to reschedule their appointment until cleared by a physician.

Safety Protocols Include:

  • No visitors will be allowed in the building. The only exception is for minors and individuals that require assistance of a caregiver. In these cases, one parent/guardian may accompany the minor and one caregiver may accompany the individual.
  • Patients are required to wear a face mask throughout the duration of their visit while in the building and maintain 6 feet physical distancing when possible. A mask will be provided to all patients and patients will not be permitted to wear an outside facial covering unless it is an N95 mask.
  • Patients will receive a text and/or email notification regarding their appointment with information on how to complete their Pre-Mobile Check prior to their appointment. Patients are asked to please complete this in advance of their appointment to decrease check-in time.
  • Patients will be screened upon entering the building – including a temperature check – and will be provided a mask and a screening sticker to wear during their visit. Patients with a temperature of 100 degrees or higher will be asked to reschedule when they have been cleared by their physician.
  • Please arrive five minutes early to allow time for screening.
  • Patients will be screened upon entrance into the building including a temperature check and will be provided a mask, screening sticker to wear during your visit. If a patient presents with a temperature of 100 degrees or higher they will be asked to reschedule until cleared by their physician.
  • Depending on the nature of the visit, a patient’s copay and/or coinsurance may be collected at time of visit or a statement will be mailed to them.

Frequently Asked Questions (FAQ)

Can I pick out glasses at my appointment?
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Yes, depending on the occupancy in the Eyewear Gallery, there may be a short wait to choose eyewear. If you choose, you can also schedule a time to return to pick out eyewear.

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  • To minimize social contact you will have the option to have your eyewear mailed to you. Please note, shipping costs apply.
  • Otherwise, we will call you to schedule an appointment with a staff member in Eyewear Gallery for your pick up date and time.
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If your glasses are in need of adjustment or repair, please call us at 614-366-3937 to schedule an appointment.

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Yes, we now have an online contact lens store that you can order and ship your contact lens supply to your home directly. Simply go to go.osu.edu/optstore to start your order.

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No, at this time, all contact lens orders including over-the-counter trials will be shipped to the patient directly. Please note, shipping costs may apply.

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No, at this time, all contact lens orders including over-the-counter trials will be shipped to the patient directly. Please note, shipping costs may apply.