COVID-19 Safety Protocols for Patient Care

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All patients will be screened for COVID-19 symptoms and exposure at the time of scheduling, during appointment confirmation, and on the day of their visit.

  • Patients with a temperature of 100 degrees or higher should call to reschedule their appointment until cleared by a physician.
  • Patients who present to clinic with a temperature of 100 degrees or higher will be asked to reschedule their appointment until cleared by a physician.

Safety Protocols Include:

  • Effective April 14, 2023, face masks are optional unless an individual is in isolation status or experiencing upper respiratory symptoms (e.g. cough, sore throat, fever, etc.). In those instances, masks will be required. Masks are available for all patients that meet this criteria or choose to wear a mask.
  • Patients will receive a text and/or email notification regarding their appointment with information on how to complete their Pre-Registration prior to their appointment. Patients are asked to please complete this in advance of their appointment to decrease check-in time.
  • Upon arrival for appointments, patients may enter the main entrance of the building.
  • Patients who present with COVID symptoms or a temperature of 100 degrees or higher will be asked to reschedule until cleared by their physician. Patients who present with respiratory symptoms will be asked to wear a mask.
  • Patients are asked to arrive 15 minutes early to allow time for check-in procedures.
  • Depending on the nature of the visit, a patient’s copay and/or coinsurance may be collected at time of visit or a statement will be mailed to them.

Frequently Asked Questions (FAQ)

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Yes, depending on the occupancy in the Eyewear Gallery, there may be a short wait to choose eyewear. If you choose, you can also schedule a time to return to pick out eyewear.

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  • To minimize social contact you will have the option to have your eyewear mailed to you. Please note, shipping costs apply.
  • Otherwise, we will call you to schedule an appointment with a staff member in Eyewear Gallery for your pick up date and time
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Yes, we now have an online contact lens store that you can order and ship your contact lens supply to your home directly. Simply go to go.osu.edu/optstore to start your order.

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If your glasses are broken and need repaired or you need an adjustment, please call us at 614-292-2020 to schedule an appointment to get them repaired or adjusted.