COVID-19 Safety Protocols for Patient Care

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All patients will be screened for COVID-19 at the time of scheduling, during appointment confirmation, and on the day of their visit.

  • Patients with a temperature of 100 degrees or higher should call to reschedule their appointment until cleared by a physician.
  • Patients that present to clinic with a temperature of 100 degrees or higher will be asked to reschedule their appointment until cleared by a physician.

Safety Protocols Include:

  • No visitors will be allowed in the building. The only exception is for minors and individuals that require assistance of a caregiver. In these cases, one parent/guardian may accompany the minor and one caregiver may accompany the individual.
  • Patients are required to wear a face mask throughout the duration of their visit while in the building and maintain 6 feet physical distancing when possible. A mask will be provided to all patients and patients will not be permitted to wear an outside facial covering unless it is an N95 mask.
  • Patients will receive a text and/or email notification regarding their appointment with information on how to complete their Pre-Mobile Check prior to their appointment. Patients are asked to please complete this in advance of their appointment to decrease check-in time.
  • Upon a patients arrival for their appointment we ask that the patient remains in their car and text us at 614-666-6950 or call us at 614-292-2020 to let us know that they are in the parking lot/garage.
  • We will text the patient once the attending and intern are ready to see them. At that point the patient can proceed to the 338 W. 10th entrance.
  • Patients will be screened upon entrance into the building including a temperature check and will be provided a mask, screening sticker to wear during your visit, and parking validation (parking garage parking only) at that time. If a patient presents with a temperature of 100 degrees or higher they will be asked to reschedule until cleared by their physician.
  • Patients are asked to arrive 15 minutes early to allow time for screening and new check-in procedures.
  • Depending on the nature of the visit, a patient’s copay and/or coinsurance may be collected at time of visit or a statement will be mailed to them.

Frequently Asked Questions (FAQ)

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Yes, depending on the occupancy in the Eyewear Gallery, there may be a short wait to choose eyewear. If you choose, you can also schedule a time to return to pick out eyewear.

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  • To minimize social contact you will have the option to have your eyewear mailed to you. Please note, shipping costs apply.
  • Otherwise, we will call you to schedule an appointment with a staff member in Eyewear Gallery for your pick up date and time
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Yes, we now have an online contact lens store that you can order and ship your contact lens supply to your home directly. Simply go to go.osu.edu/optstore to start your order.

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No, at this time, all contact lens orders including over-the-counter trials will be shipped to the patient directly. Please note, shipping costs may apply.

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No, at this time, all contact lens orders including over-the-counter trials will be shipped to the patient directly. Please note, shipping costs may apply.

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If your glasses are broken and need repaired or you need an adjustment, please call us at 614-292-2020 to schedule an appointment to get them repaired or adjusted.